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About Us

At Atellos, we embrace change as an opportunity for growth. We've been at the forefront of assisting businesses, irrespective of size, in successfully navigating industry transformations, equipping them to stay ahead in cybersecurity and the competitive landscape.

Our Core Values

Trust and Transparency
 

This foundational principle underscores the value of building trust and maintaining transparent communication within the team. It advocates for open, honest interactions, creating a collaborative work environment where every team member is respected and feels valued.

Empowerment

An essential element of our philosophy, focuses on providing team members the essential tools, resources, and freedom to make informed choices and take ownership of their tasks. This approach nurtures a culture that values creativity, innovation, and individual accountability.

Accountability

Our commitment to accountability stresses the responsibility of every individual to be accountable for their actions, choices, and results. This culture encourages owning one's commitments and learning from experiences, fostering a results-driven mindset aligned with the organization's objectives.

Mindfulness
 

At the heart of our values lies mindfulness, promoting being present, attentive, and aware in all professional activities. We encourage mindfulness practices that aid in maintaining focus, managing stress, and making well-considered decisions. Mindfulness fosters self-awareness, emotional intelligence, and resilience, creating a positive and harmonious work environment.

Be part of our team

Sr. IT Support Engineer

Job Overview

Job Description

Responsibilities

Qualifications

We are actively searching for a seasoned Senior IT Support Engineer to be a vital member of our dynamic and innovative team. As a Senior IT Support Engineer at 'Atellos,' your contributions are pivotal in delivering top-tier technical support and expert guidance. Your expertise ensures the seamless and efficient operation of our clients' IT systems, ultimately enhancing their overall productivity and success in the ever-evolving digital landscape.

  • Provide expert technical support to our clients, addressing complex IT issues and ensuring timely resolutions.

  • Lead and mentor a team of IT Support Engineers, providing guidance and fostering their growth and development.

  • Collaborate closely with clients to understand their IT needs, tailor solutions, and provide recommendations for improvements.

  • Oversee the design, implementation, and maintenance of IT systems and networks, ensuring optimal performance and security.

  • Conduct advanced troubleshooting for hardware, software, and network issues, identifying root causes and implementing effective solutions.

  • Perform regular system audits, analyze performance metrics, and proactively optimize IT infrastructure to meet business requirements.

  • Manage and prioritize IT support tickets, ensuring excellent customer service and timely responses to client inquiries.

  • Stay updated on the latest industry trends, technologies, and certifications to recommend innovative solutions to clients.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Proven experience as a Senior IT Support Engineer or in a similar senior-level IT role.

  • Strong expertise in IT systems, networks, security, and troubleshooting.

  • Excellent leadership and communication skills, with the ability to lead a team and effectively engage with clients.

Sr. IT Network Engineer

Job Overview

We're actively looking for a highly experienced and skilled Senior IT Network Engineer to join our dynamic and innovative team. As a Senior IT Network Engineer at 'Atellos,' you will step into a pivotal role, leading critical network infrastructure projects and providing advanced technical support and expert guidance to our clients. Your wealth of expertise will not only ensure the seamless operation of our clients' networks but also drive strategic advancements in the field of IT networking.

Responsibilities

Qualifications

  • Design, implement, and manage complex network solutions for our clients, ensuring high availability, security, and scalability.

  • Lead and mentor a team of Network Engineers, providing guidance and fostering their growth and development.

  • Conduct in-depth network analysis, performance monitoring, and proactive troubleshooting to optimize network performance.

  • Collaborate with clients to understand their network requirements, tailor solutions, and provide recommendations for improvements.

  • Oversee the integration of new network technologies and upgrades, ensuring seamless transitions and minimal disruptions.

  • Perform advanced troubleshooting for complex network issues, identifying root causes and implementing effective solutions.

  • Manage and prioritize network support tickets, ensuring excellent customer service and timely resolutions to client inquiries.

  • Stay updated on the latest networking technologies, trends, and certifications to recommend innovative solutions to clients.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Proven experience as a Senior IT Network Engineer or in a similar senior-level role.

  • Strong expertise in network design, implementation, management, and troubleshooting.

  • Excellent leadership and communication skills, with the ability to lead a team and effectively engage with clients.

  • Relevant certifications such as Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Specialist (JNCIS), or equivalent are a plus.

IT Support Engineer

Job Overview

Responsibilities

Qualifications

We're in search of a driven and proficient IT Engineer to become a valued member of our dynamic team at 'Atellos.' As an IT Engineer within our organization, you'll play a pivotal role in crafting, executing, and upholding our clients' IT infrastructure. Your responsibilities will encompass offering technical support, conducting troubleshooting, and guaranteeing smooth operations for our clientele.

  • Design, deploy, and manage IT systems, networks, and infrastructure for clients.

  • IT Ticket Investigation and Resolution Troubleshoot and resolve hardware, software, and network issues effectively and efficiently.

  • Deliver technical support and guidance to clients, both in-person and remotely.

  • Efficiently diagnose and troubleshoot hardware, software, and network issues.

  • Collaborate closely with team members to ensure top-notch IT solutions and service delivery.

  • Execute system maintenance, upgrades, and updates to boost performance and security.

  • Conduct routine system audits and monitoring to uphold optimal functionality and security.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Proven experience in IT support, system administration, or a similar role.

  • Strong knowledge of operating systems, networks, and cybersecurity protocols.

  • Proficiency in hardware and software troubleshooting and problem-solving.

  • Excellent communication and interpersonal skills.

Account Manager

Job Overview

Job Description

Responsibilities

Qualifications

We are seeking a dynamic and experienced Account Manager to join our team, dedicated to managing the IT services for our valued clients. As an Account Manager at Atellos, you will play a crucial role in ensuring client satisfaction, fostering strong relationships, and driving business growth through exceptional service delivery, all while upholding our commitment to excellence in IT solutions

  • Act as the primary liaison between our manufacturing and distribution clients and our organization, establishing and maintaining strong relationships built on trust and exceptional service.

  • Understand the specific business objectives and operational needs of our manufacturing and distribution clients, ensuring our IT services align and effectively support their strategic goals.

  • Oversee and manage the delivery of specialized IT solutions for manufacturing and distribution, collaborating closely with our technical teams to ensure client requirements are met and expectations exceeded.

  • Proactively identify opportunities for business growth within the manufacturing and distribution sector, collaborating with internal teams to propose and implement appropriate solutions tailored to their industry demands.

  • Conduct regular account reviews within the manufacturing and distribution segment to evaluate service performance, gather feedback, and identify areas for improvement, ensuring a high level of client satisfaction.

  • Ensure timely and accurate billing and invoicing for specialized services provided to our manufacturing and distribution clients, coordinating with finance and other relevant departments as necessary.

  • Bachelor's degree in Business Administration, Marketing, or related field.

  • Proven client-facing role in IT services, preferably in manufacturing and distribution.

  • Strong IT knowledge for manufacturing and distribution, simplifying technical concepts.

  • Excellent communication, negotiation, and rapport-building skills.

  • Focused on exceeding client expectations and driving business growth.

  • Skillful in managing multiple client accounts for specialized service delivery.

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